Subprocessors
Third-party subprocessors Intercom works with:
Amazon Web Services
Hosting, storage and processing (including AI processing)
SparkPost (MessageSystems)
Email delivery services for individual and bulk emails
Microsoft
AI processing via Azure OpenAI Service
Twilio
SMS and Phone functionality
Mailgun
Email delivery services for individual and bulk emails
Snowflake
Data warehouse services and processing (including AI)
PlanetScale
Database storage and caching
Cloudflare
TLS protection for custom domain Articles
Google Workspace
AI processing
Anthropic
LLM processing via APIs for AI Products
ElevenLabs
AI Processing (text to speech) for Fin Voice AI Agent
OpenAI
AI processing
Ably
Message delivery service for real-time messenger